Privacy Policy

Effective date: September 2026

Elysian Blue Mountains respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make a booking, stay at the property, attend a retreat or otherwise interact with us.

Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Elysian Blue Mountains provides vacation rental accommodation and hosts retreats in the Blue Mountains, New South Wales, Australia.

In this policy, “we,” “us” and “our” refer to:

Trading name: Elysian Blue Mountains
Email: elysianbluemountains@gmail.com
Location: Blue Mountains, New South Wales, Australia

2. Personal information we collect

The personal information we collect depends on how you interact with us and may include:

Your name, email address, phone number and residential address
Booking details, dates of stay, number of guests and guest names
Payment, billing and transaction information
Messages, enquiries, feedback and correspondence
Emergency contact information
Information about dietary, accessibility, health or other requirements that you choose to provide in connection with a stay or retreat
Retreat registrations, preferences and participation information
Reviews, testimonials, photographs or recordings where you have provided permission
Marketing preferences and email subscription information
Website usage information, such as your IP address, browser, device, pages visited and referring website
Any other information you voluntarily provide to us

We generally do not directly store complete credit or debit card information. Payments are processed through our booking or payment providers.

3. How we collect information

We may collect personal information:

Directly from you through our website, enquiry forms, emails, telephone calls or other communications
When you make or manage a booking
When you register for or attend a retreat
Through third-party accommodation or booking platforms, such as Airbnb or our direct-booking provider
Through payment processors
When you subscribe to receive news, retreat updates or special offers
When you leave a review, provide feedback or communicate with us on social media
Automatically through cookies, analytics and similar website technologies
From another person making a booking or enquiry on your behalf

If you provide information about another guest, you should ensure that you have their permission to do so.

You may contact us anonymously or using a pseudonym when making a general enquiry. However, we will need accurate identifying and contact information to confirm and manage a booking, process a payment or provide certain services.

4. Why we collect and use your information

We may use personal information to:

Respond to enquiries and provide requested information
Process, confirm and manage accommodation or retreat bookings
Communicate important arrival, departure, property and event information
Process payments, refunds, deposits and security-related charges
Provide a safe, comfortable and appropriate guest experience
Respond to dietary, accessibility or other requirements
Administer retreats, activities and guest services
Maintain business, financial and taxation records
Prevent fraud, misuse, property damage or unlawful activity
Manage complaints, disputes, insurance matters or legal claims
Improve our property, retreats, services and website
Request or publish reviews, testimonials, photographs or recordings with permission
Send news, retreat announcements or promotional communications where you have consented or where otherwise permitted by law
Meet our legal, regulatory, insurance and safety obligations

If you do not provide information required for a booking, we may be unable to confirm the booking or provide the requested accommodation or service.

5. Sensitive information

Information about your health, disability, dietary requirements, allergies, religious beliefs or other personal circumstances may be considered sensitive information.

We only request or use this information where it is reasonably necessary to support your stay or retreat participation and you have provided it voluntarily or otherwise consented to its collection.

We ask that you only provide information relevant to the accommodation, activity or support you require.

6. How we share personal information

We may share personal information with third parties where reasonably necessary to operate our property and retreats, including:

Booking and accommodation platforms
Website hosting and management providers
Payment processors and financial institutions
Email, communication and customer-management providers
Retreat facilitators, contractors or service providers who need the information to provide an agreed service
Cleaning, maintenance or property-management providers where necessary
Accountants, insurers, legal advisers and other professional advisers
Analytics, advertising and technology providers
Emergency services, public authorities or regulators where required or authorised by law
Another party involved in a business sale, transfer or restructuring, subject to appropriate confidentiality protections

We do not sell or rent personal information.

Third-party platforms process information under their own terms and privacy policies. We encourage you to review the privacy policy of any booking, payment or external service you use.

7. Overseas storage and disclosure

Some of the technology providers we use may store or process information outside Australia. These may include providers operating in the United States and other countries in which their services, data centres or contractors are located.

Privacy protections in other countries may differ from those in Australia. Where the Australian Privacy Principles apply, we take reasonable steps appropriate to the circumstances when engaging service providers that handle personal information overseas.

For more information about the location of information processed by a particular booking, payment, website or technology provider, please refer to that provider’s privacy policy.

8. Website analytics and cookies

Our website may use cookies and similar technologies to:

Enable essential website and booking functions
Remember preferences
Understand how visitors use the website
Measure website performance
Improve our content and services
Support relevant marketing or advertising, where enabled

We may use services such as Wix Analytics, Google Analytics or similar tools. These services may collect information including your IP address, device type, browser, approximate location and interactions with the website.

You can manage or disable cookies through your browser settings and, where available, our website’s cookie controls. Disabling some cookies may affect how the website or booking functions operate.

9. Direct marketing

If you subscribe to our mailing list or agree to receive updates, we may send you information about accommodation, retreats, events and special offers.

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us directly. Service-related communications about an existing booking are not marketing communications and may still be sent when necessary.

10. Photographs, video and testimonials

We will not knowingly use an identifiable guest’s photograph, video, testimonial or personal story for promotional purposes without permission.

Retreat participants will be informed if photography or recording is planned. Where reasonably possible, participants will be given an opportunity to decline appearing in promotional material.

You may withdraw permission for future use by contacting us. This may not always allow us to retrieve material that has already been printed, published or shared by others.

11. How we protect information

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include password protection, access controls, secure third-party platforms and limiting access to people who require the information for a legitimate business purpose.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or to meet legal, accounting, taxation, insurance and dispute-resolution requirements.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to any legal requirement to retain it.

13. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.

To request access or correction, contact us.

14. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us. Please include enough information for us to understand and investigate your concern.

We will acknowledge your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

15. External websites

Our website may contain links to external websites or services. We are not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before providing personal information.

16. Children’s privacy

Bookings must be made by an adult. We do not knowingly collect personal information directly from children unless it is reasonably necessary for a booking, retreat or activity and is provided or authorised by a parent or legal guardian.

17. Changes to this policy

We may update this Privacy Policy when our practices, services, technology providers or legal obligations change.

The current version will be published on this website with its effective date. We encourage you to review it periodically.

18. Contact us

For questions about this Privacy Policy or how we handle personal information, please contact us.